CCNA VOICE 460-461 PDF

Well, at least in theory. Well, that is what they were selling at the time. History of the CCNA Certification — Really there was very little change to the exam except I am pretty sure this is where they removed Ccnq and Token Ring from the exam and made the announcement of IOS It was seems that Cisco beefed up the Switching portion of the exam a little bit in this revision. But that will soon change and we will discuss that shortly. As before, we will first note what was removed from the exam which was formally SDM, Wireless, and Security as mentioned above. At this time of the Cisco certification evolution, passing either of the exams did not earn the candidate any type of certification.

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Identify voicemail issues and resolve issues related to user mailboxes Chapter 15, Chapter 16 Describe causes and symptoms of call quality issues Chapter 5, Chapter 9 Chapter 11 Describe how to use phone applications How This Book Is Organized Although this book could be read cover-to-cover, it is designed to be flexible and allow you to easily move between chapters and sections of chapters to cover just the material that you need more work with.

If you do intend to read all the chapters, the order in the book is an excellent sequence to use. It begins where the telephone system originally started: analog connectivity. It then moves into the realm of digital connections and considerations and concludes the traditional voice discussion with the primary pieces that you need to know from the public switched telephone network PSTN.

Chapter 1 then moves into the unified voice realm, discussing the benefits of VoIP, the process of coding and decoding audio, digital signal processors DSP , and the core VoIP protocols.

By breaking down the voice infrastructure into four distinct areas, each component can be categorized and described.

These components include endpoints, call processing agents, applications, and network infrastructure devices. The chapter walks through these configurations in both the commandline and CCP interfaces. Concepts covered in this chapter include the configuration of physical voice port characteristics, dial peers, digit manipulation, class of restriction COR , and quality of service QoS.

From the administrative GUI for each application to the common Unified Serviceability interface, disaster recovery, and CLI, the fundamentals of navigation and configuration are laid out in a clear and logical sequence. Call flows in different deployments and under different conditions of use and failure including CAC and AAR are demonstrated and compared, and the great mystery of partitions and calling search spaces CSS is revealed for the simple truth it really is.

The chapter begins by discussing a general troubleshooting process you can employ for any technical troubleshooting situation, then walks through many common CME troubleshooting situations dealing with IP phone registration.

The chapter concludes by discussing dial-plan and QoS troubleshooting methods. From the myriad of built-in reporting tools to the power of the RTMT, the administrator is introduced to his arsenal of tools to monitor the health and performance of the system.

In addition to the 17 main chapters, this book includes tools to help you verify that you are prepared to take the exam. Also, the CD-ROM includes quiz questions and memory tables that you can work through to verify your knowledge of the subject matter.

This section discusses the different options for PoE and the selection criterion of each. This section discusses the concepts and configuration behind VLAN. Understanding this process is critical to troubleshooting issues with the IP Telephony system. This section describes the process and protocols that make it happen. On the top of each desk is a Cisco G IP Phone, glowing with a full-color display and two line instances.

Smiling, courteous agents are busy taking phone calls from callers excited to purchase the latest Fizzmo wares. Samantha located in the north corner is checking her visual voicemail, while Emilio located in the south hall is getting the latest weather report through an XML IP phone service.

How did we get here? How do you take a newly constructed building and transform it into a bustling call center? We walk through the key concepts and technologies used to build a Cisco VoIP network.

By the time you are done with this chapter, you will have all the conceptual knowledge you need to have in place before you can move into the installation and configuration of the Cisco VoIP system. If you are in doubt, read the entire chapter.

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CCNA Voice 640-461: Official Cert Guide - Pearsoncmg.com

Identify voicemail issues and resolve issues related to user mailboxes Chapter 15, Chapter 16 Describe causes and symptoms of call quality issues Chapter 5, Chapter 9 Chapter 11 Describe how to use phone applications How This Book Is Organized Although this book could be read cover-to-cover, it is designed to be flexible and allow you to easily move between chapters and sections of chapters to cover just the material that you need more work with. If you do intend to read all the chapters, the order in the book is an excellent sequence to use. It begins where the telephone system originally started: analog connectivity. It then moves into the realm of digital connections and considerations and concludes the traditional voice discussion with the primary pieces that you need to know from the public switched telephone network PSTN. Chapter 1 then moves into the unified voice realm, discussing the benefits of VoIP, the process of coding and decoding audio, digital signal processors DSP , and the core VoIP protocols. By breaking down the voice infrastructure into four distinct areas, each component can be categorized and described. These components include endpoints, call processing agents, applications, and network infrastructure devices.

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CCNA VOICE 640-461 SYLLABUS PDF

Fegul First we will look at the items that were on the initial exam and that still reside on the current exam so you can see the core has not changed that much. It never really took off and it was removed about 2 years later while still the exam. This helped to keep the question pool fresh. So what was added?

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